Customer service
Shipping Policy
Last updated 6 October 2026
This policy explains how Baitboats delivers orders within Australia, what shipping costs, and how long delivery takes. The shipping cost for your address is calculated in the cart and confirmed before you pay.
1. Shipping charges
| Destination | Shipping |
|---|---|
| Capital city metro areas (excluding Perth and Darwin) | Free on orders over $1,000 |
| Perth and Darwin | Calculated in the cart |
| Regional and remote Australia | Calculated in the cart |
Orders that do not qualify for free shipping are charged the courier rate for the delivery address, shown in the cart before checkout. Free shipping does not extend to Perth or Darwin because freight to Western Australia and the Northern Territory costs significantly more than to the other capitals.
2. Order processing and dispatch
Orders are dispatched within one to two business days of payment. Orders placed on a weekend or public holiday are processed on the next business day. Every boat is packed by hand to protect it in transit.
3. Delivery timeframes
| Destination | Estimated delivery |
|---|---|
| Capital cities | 5 to 7 business days |
| Rest of Australia | 7 to 12 business days |
Timeframes are estimates from dispatch and are not guaranteed. Courier delays, severe weather and peak periods can occasionally extend delivery times.
4. Price match guarantee
If you find the identical product advertised for less by an authorised Australian retailer, we will match their price. Prices are compared on the total delivered price, being the product price plus shipping to your address.
To be eligible:
- The product must be the same brand, model, version and colour, new and currently in stock.
- The retailer must be based in Australia and the price must include GST.
- The request must be made before you place your order, with a link to the competitor’s current listing.
The guarantee does not apply to marketplace or auction listings, second-hand or refurbished stock, clearance or limited-time sales, or bundle offers. To request a price match, email [email protected] or use our contact form.
5. Couriers and tracking
We ship with established Australian couriers, selected for each order based on the delivery address. Once your order is dispatched, we email you a tracking number so you can follow your delivery.
6. Delivery address
We deliver to street addresses only and cannot deliver to PO Boxes. Please check your delivery address carefully at checkout. If you need to change it, contact us as soon as possible and before your order is dispatched.
7. Damaged, missing or incorrect items
Please inspect your order on arrival and report any damaged, missing or incorrect items within 24 hours of delivery to [email protected], with photos where possible. Full details are in our Returns & Warranty Policy.
8. International shipping
We currently deliver within Australia only.
9. Contact
For questions about shipping or an existing order, email [email protected] or use our contact form.
